Phillip Zimmer

Phillip Zimmer serves as the Director of Commercial Operations at A Place for Mom, overseeing workforce management, contact center operations, quality analytics, operations support, and continuous improvement teams, with a leadership role encompassing over 340 personnel and management of a $6M operational budget. Prior experience includes significant roles at H&R Block, where Phillip held positions such as Manager of Change Management & Governance, Program Director of Contact Partner Management, and Project Manager across various operational and strategic initiatives, directly impacting client experiences and agent efficiency. Earlier career experiences include program management roles at Sprint and consulting at Accenture, complemented by an MBA from the University of Kansas and a BS in Industrial Engineering from Kansas State University.