Pam Drouin

Pam Drouin is a Senior UX Researcher at A1M Solutions since September 2020, currently contributing to the VA.gov Authenticated Experience Profile team, which focuses on enhancing accessibility for military veterans. Drouin has extensive experience as a UX Consultant with clients such as egghead.io and Mastodon, and previously held the position of UX Designer at Wikimedia Foundation, where Pam worked on the "Structured Data on Wikimedia Commons" project. Other roles include UX Designer at Bocoup, Technical Product Manager at ProQuest, and UX Researcher & Content Specialist at the University of Washington. Drouin’s background also includes research roles at Bright House Networks and management of a learning resource center at FORTIS Colleges and Institutes. Drouin holds a Master's degree in Library and Information Science from the University of South Florida and a Bachelor's degree in English Literature from Florida State University.