Simone Schmidt

Simone Schmidt has a robust background in technical support and customer care, currently serving as the Teamlead Technical Support at abas ERP since March 2021. Previous roles include Leiter Support / Customer Care at STARFACE GmbH from February 2017 to March 2021 and Manager 2nd & 3rd Level Support at BrandMaker between April 2014 and January 2017, where responsibilities included team leadership, process optimization, escalation management, and quality assurance. Simone also led a global technical support team focused on standardization at Nero Development & Services GmbH from January 2005 to March 2014. Early in the career, Simone completed vocational education as Rechtsanwaltsfachangestellte at Rechtsanwaltskanzlei Jürgen Kuhr from September 1998 to August 2001.