Purity Mugambi

Purity Mugambi is an experienced Customer Service Officer at ABC Bank since January 2015, with a strong track record in managing daily branch operations, addressing customer inquiries, handling complaints, and promoting banking products. Responsibilities include ensuring compliance with federal banking regulations, managing the branch's fixed deposit portfolio, and advising clients on investment rates. Purity also serves at ABC Bank Group, engaging with customers through various channels, including telephone and in-person interactions. Purity Mugambi holds a Master’s Degree in Economics from the University of Nairobi, completed in 2016.