Floor Kurstjens

Managing Director Customer Care And Operations at ABN AMRO

Floor Kurstjens is a seasoned professional with extensive experience in the banking sector, currently serving as the Managing Director of Customer Care and Operations at ABN AMRO Bank N.V. since 1995. Floor has held several key leadership roles, including Managing Director of Operations, where responsibility included overseeing operations across the Netherlands and driving digital transformation initiatives. As Regional Director for Commercial Clients in the North East Region, Floor managed P&L responsibility and coordinated national strategies for the agriculture sector and small-medium enterprises. Additional roles at ABN AMRO included Commercial Director for Corporate Clients, Director of Retail Banking, and Credit Analyst in Risk Management. Floor also contributed to Geldmaat as a Member of the Supervisory Board and Chairman of Remco from January 2018 to April 2022. Floor's educational background includes advanced studies at prestigious institutions, including Harvard Business School and the University of Groningen, culminating in a Master of Science in Business Administration and Management.

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