Albert Ayala

Albert Ayala is an experienced professional in customer support and technical roles, currently serving as the Director of Customer Support at Abnormal Security since April 2021. Previous positions include Manager of Support, L2 Support Team Lead, and Technical Customer Success Manager at Abnormal Security, as well as Pre Sales Support Engineer at Proofpoint from October 2015 to April 2021. Prior experience includes various technical support roles at Barracuda Networks, ranging from Tier 1 to Lead Support Engineer from August 2010 to October 2015. Albert has also held positions at Microsoft as a Product Advisor and managed logistics at Global Supply LLC as a Shipping & Receiving Clerk. Educational qualifications include a Linux System Administrator Certification and CCNA Certification from Mission College.