Bilel Chahlaoui has a Bachelor's degree in Information System and Management from Institut Supérieur de Gestion de Tunis. They have held various roles such as Risk and Controls Analyst at ADIB, Customer Relationship Officer at ADIB branches, Quality Assurance Specialist, Telesales Agent, and Customer Service Representative at the call center. Prior to that, they worked as a CID/Guest Service Agent at Mövenpick Hotels & Resorts and as a Customer Service Representative at Al Qassimi Hospital.
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