Mohammed Salah Ali

Mohammed Salah Ali is an IT professional with extensive experience in technical support and IT systems management. Currently serving as an IT Technical Support Analyst at ADIB - Abu Dhabi Islamic Bank since May 2018, Mohammed is responsible for ensuring the functionality of hardware, software, and applications related to the contact center, while diagnosing and resolving complex issues for over 300 users. Previous roles include IT Support Specialist at Oriental Int. Labour Supplies Services, where day-to-day operations and system upgrades were managed, and IT Coordinator at Baskoda Business Company, focusing on troubleshooting and maintenance of computer systems. Mohammed began the career as a Call Center Agent for Sudani, providing internet technical support, and also worked as a Technical Support Engineer at Bit System for IT Solutions & Softwares, handling system installations and disaster recovery. Mohammed holds a Bachelor's degree in Computer Science from the University of Science and Technology, completed in 2012.