Olli Kainulainen

Olli Kainulainen currently serves as Customer Experience Manager at Accountor Group, a role begun in August 2023. Previously, Kainulainen held various managerial positions at Metsä Wood from October 2017 to July 2023, focusing on customer experience, sales support, customer service, and logistics. Kainulainen contributed to sales process improvement as a member of Metsä Group's core team and managed digital services, including the Metsä Wood Online portal. Earlier experience includes roles at Metsä Group in membership services and operations, with significant responsibilities in customer service, e-services development, and forestry operations. Kainulainen holds a Master of Science in Forestry from the University of Helsinki and a Specialist Qualification in Management from Balentor/Metsä Group.