Shawnna Sprague

Shawnna Sprague is a seasoned professional with extensive experience in legal operations and contract administration. Currently serving as Manager of Legal Operations and Manager of Contract Administration at Five9 since August 2023, Shawnna previously held various roles at Aceyus from September 2011 to August 2023, culminating in the position of Contracts and Operations Manager. Contributions to the company's restructuring and strategic initiatives led to promotions through multiple contract management roles, including leadership of both Billing and Autotask teams. Shawnna's expertise includes reviewing and negotiating contract requirements, managing contract administration workflows, and enhancing cross-departmental processes. Educational credentials include a Bachelor of Arts in English Language and Literature from the University of North Carolina at Charlotte.