M. Shezard Refai

M. Shezard Refai has a diverse work experience in the field of fraud risk management. They started working at Scotiabank in 2013 as a Fraud Detection Analyst, where they managed fraud losses, implemented fraud mitigation strategies, and escalated emerging fraud trends to management. They then served as a Fraud Claims Officer, analyzing disputed transactions, determining liability, and collaborating with team members and management to improve departmental procedures. M. Shezard Refai was later promoted to Supervisor Fraud Claims, overseeing charge disputes resolution and participating in the development of new initiatives. They also worked as an Assistant Manager - Fraud Inbound Team, where they managed an 18-member team and ensured daily KPI goals were met. In their most recent role, M. Shezard Refai joined Achievers as a Manager Fraud Risk.

M. Shezard Refai attended Durham College from 2003 to 2012. During this period, the field of study pursued was Law and Security Administration. No specific degree name was mentioned.