Ross Mckay is an experienced IT professional with a strong background in service delivery and operations management. Currently serving as Service Delivery Manager and previously as Service Operations Manager at Acora since August 2020, Ross has held various roles in organizations such as Plan-Net, where responsibilities included Service Operations Manager and Operations Delivery Manager, and FirstPort, as IT Service Desk Manager. Additional experience includes roles at ArjoHuntleigh as Customer Service Manager and a longstanding tenure at Computacenter as Global Service Desk Operations Manager. Ross began the career as a Customer Services Advisor at The Merchants Group after completing education at Sir Frank Markham from 1992 to 1996.
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