Chris Cummings is an experienced operations team manager with a strong background in the insurance and claims management industry. Currently serving as Operations Team Manager for Customer at Activate Group Limited since March 2022, Chris oversees a team of Technical Claims Handlers and manages accounts for prominent UK insurers. Previously, as Operations Team Manager for the Contact Centre, Chris was responsible for people and performance management within a 24/7 environment. Prior experience includes leadership roles at MCE Insurance and Covéa Insurance, where Chris managed teams, focused on quality performance, and handled complex First Party Claims. Chris began the career at Covéa Insurance as a Claims Specialist Apprentice, progressing through various positions and gaining comprehensive expertise in claims processes and customer service.
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