Ashlee Benes Ubben

Ashlee Benes Ubben has a diverse work experience spanning various industries. Their most recent position was as a Technical Writer at ActiveCampaign, which they started in May 2022. Prior to that, they served as a Dedicated Product Support Specialist for Deals & Data & KCS Publisher at ActiveCampaign from November 2021 to May 2022.

Ashlee also worked as a Product Support Specialist & KCS Author at ActiveCampaign, where they provided technical support to small and medium-sized businesses through live chat and email ticketing. Their responsibilities included maintaining quality and composure in a fast-paced setting, learning new features of ActiveCampaign, identifying improvements and bugs, and crafting solutions based on technical best practices. Ashlee also collaborated with product teams to enhance customer experience and fostered team success through shadow sessions and assisting with questions.

Ashlee Benes Ubben has prior experience in design, working as a Photographer, Art Director, and Graphic Designer at Ashlee Benes Design on a freelance basis since 2003. Ashlee has also held various sales and account management roles in the hospitality industry. At Hilton, they worked as an Area Senior Business Travel Account Manager and a Complex Senior Business Travel Account Manager, representing multiple hotels and managing key accounts. Ashlee achieved notable accomplishments during their time at Hilton, including being nominated for Circle of Excellence and achieving revenue goals. Ashlee also worked as a Business and Leisure Travel Account Manager at Swissôtel Chicago and as a Business Travel Account Manager at Loews Hotels.

Earlier in their career, they held positions as a Corporate Sales Manager at Silversmith Hotel, a Sales Manager and Business Development professional at Swissotel Chicago, and a Guest Service Supervisor and Sales Coordinator at Kimpton Hotels & Restaurants. Ashlee also worked as a Freelance Photography Assistant at Michael David Rose Photography and as an Account Coordinator at CorCreative Advertising.

Overall, Ashlee Benes Ubben has a strong background in customer support, technical writing, design, and sales/account management, with experience across multiple industries.

Ashlee Benes Ubben holds a B.F.A. degree in Photography from Columbia College Chicago. Prior to that, they completed their College Preparatory education at Oak Lawn Community High School, where they focused on Music, Art, and Photography. In terms of additional certifications, Ashlee has obtained the KCS v6 Fundamentals Certification from The KCS Academy, which is the only authorized certifying body for KCS. Ashlee also completed the HTML Essential Training course offered by LinkedIn. Additionally, Ashlee has pursued the Digital Marketing Circuit program at General Assembly and received certification in Google Analytics.