Charles Chen

Charles Chen has a diverse work experience spanning multiple industries and roles. Charles currently holds the position of Vice President Sales Enablement & Revenue Operations at ACV Auctions, where they are responsible for designing and leading the Revenue Operations Department, contributing to double-digit year-over-year growth. Prior to this, Charles worked at Amazon as a Sales Transformation Leader, focusing on driving revenue growth and sales productivity improvements. Charles also has a rich history with Microsoft, where they held various roles including Director and Principal Program Manager, Director Global Sales Processes, Principal Operations Manager, and Senior Sales Operations Manager, among others. Charles has also worked at JPMorgan Chase & Co. as a Vice President in Retail Banking Operations and at GE as a Senior Sales Analyst. Charles started their career at Ford Motor Company as a Quality Standards Engineer. Overall, Charles Chen has extensive experience in sales operations, revenue optimization, sales processes, and program management.

Charles Chen holds an MBA in Strategy and Finance from Yale University. Charles also has a Master of Science degree in Mechanical Engineering from the University of Michigan and a Bachelor of Science degree in Mechanical Engineering from the University of Kansas. In addition, they have obtained several certifications including Six Sigma Master Black Belt from Microsoft in 2015, Six Sigma Black Belt from ASQ - World Headquarters in 2008, and Six Sigma Green Belt from General Electric (GE) in 2004.