Sven Massin

Sven Massin is an experienced professional in customer service and operations management, currently serving as the Head of Customer Service at Adchem GmbH since June 2023. Prior roles include Director of the Health Dialog Center and Leiter Operations at vitagroup AG (June 2019 - April 2023), as well as managerial positions at Concentrix and BFS Baur Fulfillment Solutions GmbH. Sven's extensive background includes multiple leadership roles at buw customer care operations, starting as a Customer Service Agent in 2005 and progressing to various team leadership and project management positions. Sven holds a degree in IT System Kaufmann from Wirtschaft und Verwaltung Essen, completed between 2001 and 2004.