Laio Quintanilha Rios

Laio Quintanilha Rios is a skilled professional with extensive experience in workforce management and planning across various companies. Currently serving as Gerente de Planejamento Latam at ADDI since May 2022, Laio has implemented WFM processes for Brazil and Colombia while managing capacity projection and budgeting for operations. Previously, Laio held the position of Coordenador de Planejamento e Projetos at Neon, where responsibilities included designing call center metrics, forecasting, and optimizing customer experience through process improvements. Laio's experience also encompasses several planning roles at Teleperformance, focusing on resource dimensioning for global accounts. Laio holds a Bachelor's degree in Civil Engineering from Faculdade de Engenharia São Paulo and is pursuing an MBA at USP/Esalq from October 2022 to April 2024.