Jeffrey Keiderling, MBA

Jeffrey Keiderling, MBA has a diverse and extensive work experience spanning various roles and companies. Jeffrey has served as the Director of Support at Addigy since 2023. Prior to that, they worked at JumpCloud as the Tier 2/Tier 3 & Partner Support Manager from 2022 to 2023, where they managed a global team and focused on providing exceptional support experiences.

From 2016 to 2022, Jeffrey worked at Malwarebytes, where they held the positions of Senior Manager B2B Global Support and Technical Support Manager B2B. In both roles, they managed global teams and implemented strategies to enhance customer satisfaction and efficiency. Jeffrey also collaborated with other departments to improve product experiences.

Before their tenure at Malwarebytes, Jeffrey was the Director of Technical Support and Director of Implementation at ABILITY Network from 2013 to 2016. In these roles, they oversaw customer support and implementation teams, set goals, and drove operational excellence. Jeffrey also collaborated with cross-functional teams to improve customer and employee retention.

Earlier in their career, Jeffrey served as the Senior Manager EDI Implementation & Enrollment at Vitera Healthcare Solutions from 2005 to 2013. In this role, they managed teams, ensured compliance, and provided excellent support in the healthcare industry.

Overall, Jeffrey Keiderling, MBA has showcased strong leadership and expertise in managing support teams, driving operational improvements, and delivering exceptional customer experiences throughout their career.

Jeffrey Keiderling, MBA has a strong education background with degrees in business administration, management and operations, and information technology. Jeffrey obtained their MBA from the University of Phoenix from 2007 to 2010. Prior to that, they earned their bachelor's degree in information technology from the same institution, attending from 2003 to 2005. Additionally, they hold an associate degree in IT and computer networking from Tampa Technical Institute, where they studied from 2001 to 2002.

In addition to their formal education, Jeffrey has also pursued further professional development through various certifications. Jeffrey obtained certifications such as "Managing Up, Down, and Across the Organization", "How Leaders Generate Energy and Cultivate Commitment", "Overcome Overthinking", and "Leading and Motivating People with Different Personalities" from LinkedIn, with the most recent one being acquired in June 2022 and the earliest in December 2021.