Cathy Terrazas

Cathy Terrazas has extensive work experience in client services and account management. Cathy is currently working as a Customer Success Manager at Adeptia since November 2022. Prior to that, they worked at Hudson MX as a Client Services Lead from November 2021 to October 2022.

Cathy's previous role at The Nielsen Company - IMS software was as a Director of Client Services, where they oversaw team operations, strategy, recruitment, and hiring. Cathy also served as the Group Leader for the Western region, leading and managing teams in Chicago and Los Angeles, handling client communications, troubleshooting, negotiations, contract renewals, and product pricing.

Earlier in their career, Cathy held the position of Senior Account Manager at The Nielsen Company - IMS software, where they managed a diverse client base, resolved technical issues, and identified growth opportunities. Cathy also worked as an Account Manager, delivering software solutions to clients and providing training and consulting services.

Overall, Cathy Terrazas has a strong background in client services, account management, and team leadership.

Cathy Terrazas holds a Bachelor's degree in Advertising from Michigan State University. In 2021, they attended MicroTrain, where they completed several certification programs in Project Management, Lean 6-Sigma Green Belt, Tableau, ScrumMaster, and Scrummaster Product Owner. Additionally, they obtained the Lean Six Sigma Green Belt Certification from the International Six Sigma Institute™ in September 2021, as well as the Certified Scrum Product Owner® (CSPO®) and Certified ScrumMaster® (CSM®) certifications from the Scrum Alliance in July and June 2021, respectively.