Gerson Lozano

Gerson Lozano possesses extensive experience in customer service and technical support within the telecommunications industry. Currently serving as a Customer Service Manager at Adtran since August 2010, Gerson has effectively managed customer service operations and played a pivotal role in ADVA's efforts involving homologation for TELMEX across Latin America. Prior to this role, Gerson held various positions including Team Lead Customer Services at ADVA, Senior Engineer at Ciena Communications, Telecommunications Coordinator at Truper Herramientas, Telecomm Tech Support Engineer at DHL Express, and Technical Support Specialist at INFONAVIT. Gerson holds a Technical Engineering Degree in Metallurgy from CETMA and has a solid background in coordinating technical support, troubleshooting network infrastructures, and managing projects across various platforms and environments.