Damian McIntosh

Damian McIntosh is an experienced operations leader with a diverse background in call center management and quality assurance. Currently serving as Director of Operations at Advanced Call Center Technologies, LLC, since July 2023, Damian has held key roles including Site Director at ContactPoint 360 and Director of Operations at Continuum Global Solutions, as well as at Contax360 BPO Solutions, Inc. Prior experience includes positions as Call Center Quality Manager at Sandals Resorts International, Payroll Call Center Quality Manager at ACS, a Xerox Company, and Operations, Quality & Workforce Manager at e-Services Group International. Damian's extensive experience spans over two decades, focusing on operational excellence and quality management within the customer service industry.