Melissa Manuel

Melissa Manuel is an experienced professional in incident management and process analysis, currently serving as a Major Incident Manager at Advania UK since October 2019. Prior to this role, Melissa held positions at Content+Cloud, including Senior Process Analyst for Knowledge Management and Process Analyst for Incident Management, where the focus was on improving knowledge resource accessibility and managing incidents according to ITIL frameworks. Previous experience includes working at Gijima as a Service Coordinator for PetroSA and ABSA, overseeing incident escalation and managing Business As Usual projects. Melissa's career began as a Junior Project Administrator, providing support for large-scale projects at ABSA.