Iemba Danial Muhammad Cccm, Pcipm, Pcifm, Flmi Lv1.

Danial Muhammad has a diverse work experience spanning across various industries including finance, logistics, and customer service. Danial is currently serving as the Vice President and Head of Customer Service at Affin Hwang Capital. Prior to this, they worked as a Manager of Customer Service and Call Centre at GREAT EASTERN.

In their previous roles, they held positions such as Assistant Manager of Regional Candidate Care at SEEK, Contact Center Supervisor at DHL, and Call Centre Manager at United Overseas Bank Limited (UOB). Danial also worked as a Customer Service Manager at DBS Bank, Telesales Consultant at Standard Chartered Bank, and Anti-Money Laundry Analyst at Citi.

Throughout their career, Danial has demonstrated strong leadership skills and a focus on improving customer service quality. Danial has led teams, implemented process improvement projects, and received recognition for their outstanding performance. Danial holds several certifications including IEMBA, CCCM, PCIPM, PCIFM, and FLMI Lv1, which highlight their commitment to professional development.

Danial Muhammad completed their education at the Paris Graduate School of Management from 2016 to 2019, where they obtained an International Executive Masters of Business Administration degree with a specialization in Strategic Project Management. Prior to that, they attended the University Putra Malaysia from 2000 to 2003, where they received a Diploma in Engineering with a focus on Multimedia Technology.

In terms of additional certifications, Danial Muhammad obtained the FLMI Lv1 certification from LOMA in February 2020. Danial also earned the following certifications in September 2019: Certified Contact Centre Manager from Western Kentucky University, Professional Certified International Financial Manager, and Professional Certified International Project Manager from the American Certification Institute. Additionally, they completed the Situational Coaching course at The Center for Leadership Studies in January 2007.