Jonny Ramos

Jonny Ramos has a diverse work experience, starting with a role as a Shop Intern at Live2Dive Scuba Company in 2016. Jonny launched promotions, imported customers into the sales tracking database, and managed inventory.

In 2017, Jonny joined MyCase and held various roles within the payments solutions team. As a Payment Solutions Specialist, they optimized payment processing operations, migrated customers to a new payment platform, and implemented a bank verification system to improve processes.

Jonny was then promoted to Senior Payments Solutions Specialist, where they led the migration of payment processes to Salesforce, conducted comprehensive testing, and facilitated annual audits.

Jonny continued to progress within MyCase and became a Lead Payments Solutions, where they coached and mentored a team, collaborated with various departments to enhance the customer experience, and reduced underwriting duration.

Most recently, Jonny joined AffiniPay as a Customer Support Team Lead, where they currently lead the payments team. The specific details of their role and responsibilities in this position are not provided.

Jonny Ramos earned a Bachelor's degree in Business Management & Economics from Humboldt State University from 2012 to 2016. Jonny also participated in an exchange program at the University of Tasmania in 2016, focusing on Economics. Jonny has obtained various certifications including Accounting Foundations: Understanding the GAAP, Financial Accounting Foundations, Python for Non-Programmers, SAP ERP Essential Training, SQL Server Fundamentals: Master Basic Query Techniques, and SQL for Finance Professionals, all from LinkedIn in the year 2023.