Rich H.

Rich H. is an experienced Customer Success Manager currently employed at Affinity.co, where the focus is on enhancing relationship intelligence within the CRM space. Previous roles include Senior Customer Success Manager at PitchBook Data and Customer Success Manager at Skilljar, showcasing expertise in customer onboarding and engagement strategies. Prior to those positions, Rich served as Customer Success Manager II at Smartsheet, managing major healthcare accounts, and as Technical Account Manager at Rightside, driving reseller integration of domain services. Rich holds various educational credentials, including an Agile Certified Practitioner certification and degrees in Project Management and Business & History, along with ongoing studies in Business Intelligence and Data Visualization.