Scott F. Urban

Scott F. Urban has extensive experience in various leadership roles within the customer success and healthcare sectors. Scott F. is currently serving as the VP, Client Partner at Afiniti since April 2021. Prior to that, they held the position of VP, Vertical Lead - Healthcare, Global Customer Success at NICE Ltd from 2018 to 2021. From 2014 to 2018, they worked as the Vice President of Customer Success at Mattersight Corporation. Before that, they held several positions including Account Manager, Director, and Senior Director at Mattersight Corporation from 2007 to 2014.

Scott F. Urban attended Illinois State University from 1999 to 2003, where they obtained a Bachelor's Degree in Psychology. Scott F. then pursued further studies at the same university from 2003 to 2005, specializing in Industrial and Organizational Psychology and Quantitative Psychology.