Ivy Ikpeme-Mbakwem

Ivy is Customer Service Certified (CSC) professional by the International Customer Service Association (ICSA), Rockhurst University Continuing Education Centre (Kansas, USA), and a Member of the John Maxwell Team as a Leadership Coach, Teacher & Keynote Speaker. She holds a B.Sc in Business Management from the University of Calabar. Her work experience spans over 18 years across various industries, including Banking, Telecommunications, and Consultancy where she managed high impact projects including implementation of Contact Centres in Nigeria and Africa, Culture Change Programmes, and Business Process Re-engineering while she led Customer Service teams.

Prior to joining Africa Prudential she was the Customer Experience Manager, Africa at UBA Plc. Ivy is as a passionate Customer Care/Service professional. Over the years, she has received indepth customer service trainings and experiences from various organizations which led to her nurturing a passion to build the same skills, knowledge and passion in others. As a customer service professional, she has led several teams to high performance in service delivery and over the years, has facilitated many training programs on customer services. She served as faculty trainer, Banking Operations and Training Academy at two leading commercial banks in Nigeria, and at Phillips Consulting.

Ivy is Customer Service Evangelist and she makes out time to talk on the subject on her blog. Ivy has been able to evolve her passion for people into coaching them to reposition for high performance and growth in their careers.