Sean Peeples

Sean Peeples has extensive experience in real-time analytics and workforce management across multiple organizations, including Agero, Inc., LivingSocial, C3/CustomerContactChannels, Inc., and APAC Customer Services. Since March 2015, Sean has served as an RTA Analyst at Agero, Inc., focusing on managing adherence and schedule compliance across five sites, balancing call volume allocations, and utilizing various workforce management tools such as Totalview IEX and Avaya. Previous roles include Real Time Ops Analyst at LivingSocial, where Sean maintained adherence for six lines of business, and Real Time Analyst at C3, responsible for monitoring real-time operations across multiple international locations. Sean also demonstrated strong analytical skills in reporting and continuous improvement initiatives throughout previous positions.