Javier Ponce

Javier's approach to any client has always been results-driven and solution-oriented. He utilizes his well-rounded, in-depth knowledge of operations, marketing, customer acquisition, and retention to provide the client with strategic direction and business transformation.

Trust, transparency, collaboration, and data-driven analytical business strategy are one of the many adjectives the clients have used to describe Javier's leadership towards their business objectives. Over the last 15 years, this consultative approach has stood out by guiding the clients to reach their strategic goals.

Javier leads the Client Success Division that encompasses Account Management, Digital Marketing, WFM, and Contact Center Support Team to provide first-class service to ensure overall success for the client partners.