Steven Truttenbach

Steven Truttenbach, PMP, has a diverse background in operational management and project design, currently serving as the Manager of Disrupted CX Design at Air Canada since May 2007. In this role, Steven has successfully led initiatives to enhance customer experience during flight disruptions, focusing on improving satisfaction and reducing claims. Previously, roles at Air Canada included Manager of Process Optimization, where strategic pivots were made amid operational challenges, and Manager of Operations Excellence, overseeing performance-focused initiatives. Earlier positions included project and decision support analysis in healthcare settings, coupled with a strong educational foundation in Computer Studies and History from Trent University.