Rachel Kelly

Rachel Kelly currently serves as the Director of Guest Experience and Insights at Airport Dimensions since May 2023, previously holding the position of Manager, Customer Experience Innovation. Prior to this role, Rachel spent nearly nine years at American Airlines, where responsibilities included product design management for the onboard food and beverage program and senior analyst for global marketing product strategy, focusing on customer experiences in premium lounges. Rachel's earlier experience at Hyatt Hotels Corporation featured roles such as Executive Steward at Hyatt Regency Lost Pines Resort and Spa, overseeing logistics and inventory for multiple restaurant operations, and Food and Beverage Manager at Hyatt Regency Atlanta, leading a team across various dining services. Rachel holds a Bachelor of Applied Science in Hospitality Administration/Management from Missouri State University.