Jean-Baptiste Collet

Jean-Baptiste Collet is a seasoned Customer Success Manager currently working at Akeneo since January 2022, focusing on customer value optimization, contract renewals, and upsell opportunities. Prior experience includes roles as Customer Success Delivery Lead at Twipe, where project delivery was managed across multiple clients, and Customer Success Manager at aifora GmbH, where operational analysis aimed to enhance customer satisfaction. Additional positions held include Department Manager at Ansons Herrenhaus KG, emphasizing client-focused service delivery, and Business Consultant at WILO SE, which involved assessing and improving business services. Jean-Baptiste holds a Bachelor of Science in Wirtschaftswissenschaften from TU Dortmund University, where dual studies included substantial practical experience at WILO.