Paulo Farias

Paulo Farias is an experienced operations coordinator with a strong technical leadership background, currently serving at Akross since January 2020 and simultaneously at Mobicare since October 2014. In these roles, Paulo oversees help desk, NOC, and analyst teams, ensuring high-quality service and adherence to SLAs and best practices for both internal and external clients. Previous experience includes senior and partial analyst roles at Mobicare, focusing on infrastructure management, risk analysis, and cloud solutions, as well as extensive knowledge in network administration and security gained through positions at ATIVA Corretora and Acotel. Paulo holds a degree in Computer Networks from Faculdade Gama e Souza, earned between 2010 and 2012.