Joyce Ibhagbosoria

Joyce Ibhagbosoria serves as the Head of Customer Success at Aku since October 2022, following a notable tenure at FairMoney from August 2018 to October 2022, where roles included Customer Support Manager, Customer Service Team Lead, and Quality Assurance Team Lead. Responsibilities at FairMoney involved supervising a loan collection team, developing call scripts, tracking attendance, onboarding new team members, and coordinating process improvements. Prior experience includes working as a Loan Officer, where tasks included client communications regarding loan repayments and complaint handling, and as a Callcenter Agent at Outcess, focusing on customer outreach and issue resolution. Joyce Ibhagbosoria earned a Bachelor's degree in Biochemistry from the University of Port Harcourt between 2011 and 2015.