Kikelomo Abijo

Kikelomo Abijo is an experienced professional currently serving as the Head of Quality Assurance for the Contact Center at ALAT by Wema since September 2016. In this role, Kikelomo oversees staff performance against key performance metrics, contributing to the bank's recognition for Best Customer Service by KPMG in 2018 and 2020. Kikelomo also collaborates with the Learning and Process Development Team to address training needs and ensure documentation of new product and process changes. Prior experience includes supervisory roles in contact center operations at Wema Bank Plc and Enterprise Bank Limited, as well as positions in customer service and query resolution at various financial institutions. Kikelomo holds an MBA in Finance, a Bachelor's degree in Human Resources Management, and a Postgraduate Diploma in Management Studies.