Josibeth Torrealba

Josibeth Torrealba has a diverse work experience in customer success and support roles. Josibeth most recently worked at Alephee as a Customer Success Analyst from June 2023 onwards. Prior to that, they were an Analyst of Attention and Support at Nosis from August 2022 to June 2023.

From 2019 to 2022, Josibeth worked at Global BPO as a Customer Success Analyst, where they provided customer service for a SaaS platform, viüMi. Josibeth'sresponsibilities included training businesses, analyzing customer transactions, resolving issues, filing complaints, and managing the CRM. Josibeth also monitored and tracked queries and complaints through various contact channels.

Before that, Josibeth worked as a Senior Sales Supervisor at Interkontakt C.A from May 2017 to August 2019, where they led, motivated, and guided resources in achieving goals. Josibeth also conducted quality audits and monitored key metrics like TMO and attendance. Additionally, Josibeth trained new resources for telemarketing.

From November 2015 to February 2017, Josibeth served as a Team Leader at Person to Person Análisis, C.A., overseeing customer service campaigns. Josibeth'sresponsibilities included providing support, training, and monitoring team members to achieve objectives. Josibeth also conducted quality audits based on COPC standards and analyzed KPIs.

Josibeth's earlier experience includes working as an Inbound Customer Service Representative at Directa Group from October 2014 to November 2015. Here, they provided customer service for Telefónica Movistar, analyzing customer transactions, resolving issues, filing complaints, and managing the CRM.

Overall, Josibeth Torrealba has a solid background in customer success, support, and leadership roles, with experience in training, monitoring, customer service, and problem-solving.

Josibeth Torrealba completed their Tecnicatura in Ingeniería informática from INSTITUTO UNIVERSITARIO DE TECNOLOGÍA DEL OESTE “MARISCAL SUCRE” between 2013 and 2015. Currently, they are enrolled in the Argentina Programa, where they are studying Programación informática as their field of study.