Antonio Del Ponte

Antonio Del Ponte started their work experience in 2019 at Arctic Shopping ehf, where they served as an Assistant Shift Manager, and later as a Shift Manager until December 2021. From December 2021 to March 2022, they worked as a Customer Service Representative at Gray Line Iceland. Currently, they are employed at AlfaDocs.com as a Customer Onboarding Specialist, responsible for customer training, managing customer relationships, and driving successful product implementation.

Antonio Del Ponte has a diverse education history. Antonio obtained a High School Diploma in Scientific Education from Liceo Scientifico Tecnologico "L. di Savoia," Chieti, between the years 2009 and 2014.

Antonio then pursued a Bachelor of Science (BS) degree in Industrial Management Engineering from Università Politecnica delle Marche from 2014 to 2018. During their studies, they also participated in the Erasmus+ Programme at Politechnika Lubelska in 2017 and 2018, focusing on Management and Mechanical Engineering.

In 2022, Antonio completed an Executive Master program in Customer Experience Management from 24ORE Business School, with a specialization as a Customer Experience Manager. Additionally, they obtained an Executive Master Certificate in Customer Experience Management from the same institution.

Antonio has also pursued various certifications to enhance their professional skills. These certifications include:

- Become a Customer Service Manager from LinkedIn (obtained in October 2021)

- Become a Manager from LinkedIn (obtained in March 2021)

- Develop Critical-Thinking, Decision-Making, and Problem-Solving Skills from LinkedIn (obtained in March 2021)

- Communicating Across Cultures from LinkedIn (obtained in July 2020)

- Diploma Icelandic 2 (Viðurkenning íslensku 2) from Múltikúlti - íslenska (obtained in April 2020)

- Managing in Difficult Times from LinkedIn (obtained in April 2020)

- Purchasing Foundations from LinkedIn (obtained in April 2020)

- Retail Sales Management from LinkedIn (obtained in April 2020)

- Change Management from International Business Management Institute (IBMI) (obtained in February 2019)

- Leadership and Team Development from International Business Management Institute (IBMI) (obtained in February 2019)

Overall, Antonio Del Ponte has a strong educational background in areas such as industrial management engineering, customer experience management, and various professional certifications to enhance their skills in leadership, management, and problem-solving.