Gavin Ngai

Gavin Ngai is a Senior Customer Success Manager at Algolia since July 2022, with extensive experience in customer success and account management. Previously, Gavin worked at Sprinklr from November 2014 to October 2021, holding roles such as Senior Success Manager and Team Manager UK, where responsibility included overseeing the success of large enterprise accounts, driving product adoption, and managing a team of consultants. Earlier roles include positions at Jules Elie as a Digital Marketing Consultant, Up & Up as a Senior Account Manager, BBDO/Proximity Singapore as an Account Executive, Cosmos Holidays as a Senior Product & Commercial Executive, and Xerox as a European Product Marketing Executive. Gavin holds a Master of Science in Marketing from the University of Warwick and a Bachelor of Science in Business Management from the University of Surrey.