Talita Kelency

Talita Kelency is an accomplished professional with extensive experience in customer experience and marketing communications. Currently serving as an Employee Engagement Specialist at The Body Shop, Talita focuses on enhancing customer loyalty and driving business profitability, achieving a 25% increase in store revenues through innovative strategies. Prior roles include Marketing Communications Coordinator at IBEF São Paulo, where Talita led the implementation of communication strategies, and Internal Communications Specialist at Cielo, focusing on equity, diversity, and inclusion initiatives. Talita's career began at Natura, coordinating integrated communication strategies and events. Talita holds an MBA in Strategic Management from FGV - Fundação Getulio Vargas, a Diploma in Integrated Marketing Communication from New York University, and a Bachelor's degree in Public Relations, Advertising, and Applied Communication from Faculdade Cásper Líbero.