Jessica Mörsdorf

Jessica F. is a skilled professional with extensive experience in technology and customer service. Currently serving as a Technical Specialist at Apple, Jessica has successfully diagnosed and resolved complex issues, achieving an 83% daily case resolution rate. Jessica also contributes as a Cybersecurity Analyst (SOC I) Apprentice at MiC Talent Solutions, Inc., and as an Information Technology Specialist 2 (Programming) for the NYS Office of Information Technology Services, focusing on application development in support of state agencies. Previous roles include web development and sales advisory positions, showcasing a strong background in customer engagement and technical solutions. Jessica holds bachelor's degrees in Computer Science and Criminal Justice from the University at Albany and John Jay College (CUNY), alongside a high school diploma in Computer Science from the Academy for Software Engineering.