Chase Heuer

Chase Heuer is an experienced IT professional currently serving as the Support Engineer Team Lead at Alliance InfoSystems, LLC since June 2023, having previously held the positions of Support Engineer and Inside Account Manager at Connection from January 2021 to June 2023. Before that, Chase worked as a Technical Support Specialist at Agency Insurance Company of Maryland (AIC) from January 2017 to January 2021. Notable responsibilities include providing Tier 1 and Tier II technical support, managing order processing for IT equipment, conducting daily operational checks, and overseeing incident and change management processes. Chase earned a Bachelor's degree in Cyber Security from the University of Maryland Global Campus and an Associate of Science in Cyber/Computer Forensics and Counterterrorism from Howard Community College. Chase received the 'Most Valuable Person' accommodation in 2019 for outstanding contributions to the team. Proficient in numerous applications, Chase demonstrates a strong commitment to supporting users and optimizing company operations.