Melissa Byers

Melissa Byers is an experienced operations and IT management professional currently serving as the Director of Operations at Alliance Technologies, LLC since May 2023. Prior to this role, Melissa held the position of Credentialing Manager at Equifax from May 2022 to May 2023. With a long tenure at Datotel from 2007 to May 2022, Melissa advanced through various leadership roles, including Director of IT Support, Manager of IT Process Optimization, Manager of Customer Support, and Manager of Customer Advocacy. Earlier in their career, Melissa worked as the IT Business Manager at Paric Corporation from October 1998 to December 2006. Throughout this extensive career, Melissa has managed the development and implementation of ITSM and IT security policies while ensuring compliance with regulatory requirements such as SSAE and HIPAA, and fostering a customer-centric approach across support teams.