Rocco Anthony Mandeville

Rocco Anthony Mandeville is an experienced Customer Experience Manager at Allied Beverage Group, where responsibilities include daily support for a team of 20 customer service representatives, training on new processes for enhanced service quality, and development of an IT ticketing system to streamline issue resolution. Prior experience includes a role as Customer Service Assistant Team Lead at Ray Catena Motor Car Corp, managing a team providing high-quality service to inbound inquiries across multiple luxury automotive brands. Additionally, Rocco has held positions in alumni development and student orientation at John Cabot University while earning a Bachelor's Degree in International Business from the same institution.