Marco PALMA

Marco Palma has a diverse range of work experience in the technology and customer service industry. Marco currently works as the International Business Development for Allo-Media, a Call Intelligence platform in Europe that focuses on optimizing marketing campaigns through phone call analysis. Prior to this, Marco served as the General Manager for North America at ICR evolution, where they developed innovative solutions to enhance client relationships. Marco also co-founded Pumpkindata, a contact center and customer service industry firm, and held the role of Founding Partner and CCO. Marco has also held various positions at companies such as NobelBiz, Call Center Development Services - CCDS, Vocalcom, and VOCALCOM USA & Canada, where they contributed to sales, marketing, product planning, and project management. Overall, Marco brings a wealth of expertise and knowledge in business development, customer service, and contact center technology.

Marco Palma attended Concordia University from 1998 to 2002, where they obtained a Bachelor's Degree in Computer Science and Information Systems. Before that, from 1992 to 1994, they studied Industrial Engineering at Universidad de San Pedro Sula. After completing their studies at Universidad de San Pedro Sula, Marco Palma transferred to La Salle, where they continued their education, but no specific degree or field of study information is available for this period.