Maurice di Virgilio

Maurice Di Virgilio is an experienced manager currently serving as Manager of Service Assurance and NOC Manager at MTS Allstream since July 2010. In this role, Maurice leads a team of seven in delivering exceptional customer experiences through effective management of service metrics. Prior to this, Maurice held the position of Client Service Specialist for the Government of Quebec, managing customer relations for approximately 500 sites and improving service escalation processes. Maurice's extensive career includes roles such as Purchasing Manager and Global Key Account Manager at PUBCO PRODUCTS INTERNATIONAL, Senior Customer Support Specialist at Global Support Center, and various technical positions at SITA, Canada, Fonorola Inc, and Petroceli, demonstrating a strong foundation in service delivery and customer support across multiple industries.