Dave Heinowitz, MBA, PMP

Dave Heinowitz, MBA, PMP has a diverse work experience in various roles related to project management and implementation services. Dave currently serves as the Director of Implementation Services at Alluvia, where they lead and enables the implementation team to deliver projects and onboard customers efficiently. In this role, they have created processes and key performance indicators (KPIs) to support and evaluate project implementation, as well as a framework for tracking, analyzing, and improving project financials.

Prior to their role at Alluvia, Dave worked at [24]7.ai, where they held two positions. As the Practice Lead of the Platform Solutions Group, they were responsible for improving client satisfaction and managing account and project profit and loss (P&L). In their role as the Director of Engagement Management, they led a team of Engagement Managers, overseeing successful end-to-end delivery of customer implementations. Dave also collaborated with Sales and Account Management to improve customer satisfaction, identify upsell opportunities, and drive future revenue.

Before joining [24]7.ai, Dave worked at Nuance Communications as a Manager of Professional Services. In this role, they worked with Sales and clients' senior management to introduce Nuance's offerings and educate clients on the benefits and enhancements available. Dave also managed and led project teams in implementing Interactive Voice Response and contact center technology for Fortune 500 companies.

Prior to Nuance Communications, Dave worked at Viecore in multiple roles. Dave served as a Senior Program Manager, guiding project teams in the design, development, testing, deployment, and maintenance of hosted applications. Dave also managed projects' scope, budget, and timeline to ensure customer satisfaction. Earlier in their career at Viecore, they held the position of Project Manager, overseeing small to mid-sized projects and providing post-deployment support. Additionally, they served as a Lead Developer, leading development teams and coordinating with staff from various disciplines.

Dave started their career as a Software Developer at Viecore, where they gained experience in software development.

Overall, Dave Heinowitz has a strong background in project management, implementation services, and client satisfaction across various industries and companies.

Dave Heinowitz, MBA, PMP completed their Executive Master of Business Administration (MBA) degree from Rutgers University - Newark. Prior to that, they obtained a Bachelor of Science (BS) degree in Economics from Ramapo College of New Jersey. Additionally, they hold a Project Management Professional (PMP) certification from the Project Management Institute. Specific dates for these educational achievements are not provided.