Jorge A Gauna Estrada

Jorge A Gauna Estrada is an experienced customer service professional with a background in telecommunications and risk management. Currently serving as Customer Service Manager at Almex since October 2021, Jorge previously worked at FEMSA as Encargado de Contact Center from January 2019 to October 2021. Jorge's extensive experience at Axtel spans from 2004 to 2019, holding various roles including Ejecutivo de soporte técnico, Supervisor de soporte técnico, Coordinador de Soporte y Atención a Clientes, and Jefe Cobranza Preventiva y Gestión de Riesgo. Jorge holds a degree in Ingeniería en Electrónica y Comunicaciones from Universidad Autónoma de Nuevo León, completed in 2007.