Akram Jerbi

Akram Jerbi is a Salesforce Functional Consultant at Alola since July 2022, specializing in needs analysis, flow development, and user guide creation, alongside Marketing Cloud administration that involves automating file uploads via SFTP and creating client journeys. Previous experience includes roles as a customer advisor at Teleperformance from January 2018 to November 2021, where utilization of Salesforce Service Cloud and SAP CRM was prominent, and positions in quality auditing and customer service at Mezzo Relation Client. Akram's educational background includes a foundation degree in Informatique from Holberton School, a BTS in Commerce International, and additional training from Salesforce Trailhead.