Mariam Younan

Mariam Younan is an experienced IT professional with a strong background in service management and delivery. Since February 2021, Mariam has served as the IT4IT Lead Service Delivery Platform Manager at Alstom. Previously, from August 2012 to February 2021, Mariam held the position of IT Service Manager - Process Owner at BOMBARDIER, overseeing key processes like Catalogue Management and Problem Management, while handling major incidents. Prior experience at Orange Business Services included roles such as Problem Manager Process Owner and Central Application Support, where Mariam introduced and enforced ITIL processes. Early career experience includes leadership as Solutions Team Lead at Santeon and software development roles at ITWorx, developing in C# and C++. Mariam holds a B.Sc in Computer Science from Ain Shams University.