Marvin Paez

Marvin Paez is a seasoned professional with extensive experience in operations and program management within the customer care and technical support sectors. Currently serving as a Program Manager at Alta Resources since April 2021, Marvin focuses on delivering exceptional customer care across various channels. Prior to this role, Marvin held the position of Operations Manager at TaskUs, where management of social media content moderation and labeling was paramount. With a long tenure at [24]7.ai Philippines, Marvin advanced from Operations Supervisor to Senior Operations Supervisor and Support Delivery Manager, overseeing technical support and client services. Marvin's career began at TeleTech Philippines, where initial roles as Operations Team Leader and Quality Assurance Advisor were complemented by a strong foundation in technical support. Marvin holds a Bachelor's degree in Business Administration and Entrepreneurship from the University of the East.